Privacy policy

Privacy Policy
Last Updated: 30 January 2025

This Privacy Policy describes how Fashion Thrift Society ("we", "us", "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.fashionthriftsociety.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Compliance with Australian Privacy Law

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you are located in the European Economic Area (EEA) or California (CCPA), this policy also aligns with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

If you are an Australian resident, you have rights regarding access, correction, and complaints under the Office of the Australian Information Commissioner (OAIC). For more details, visit: www.oaic.gov.au

2. What Personal Information We Collect

We collect and process different types of personal information depending on how you interact with us.

Information You Provide Directly

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Billing address, shipping address, payment confirmation.
  • Account Information: Username, password, security questions.
  • Customer Support Information: Messages and inquiries sent to our customer service team.

Information We Collect Automatically

  • Device and Usage Data: IP address, browser type, and session data.
  • Cookies and Tracking Technologies: We use Google Tag Manager (GTM), Facebook Pixel, and TikTok Pixel to track engagement and personalise experiences. See our Cookie Policy below for details.

Information from Third Parties

We may receive personal information from:

  • Shopify, which powers our store (Shopify Privacy Policy).
  • Payment Processors such as Stripe and PayPal to facilitate transactions.
  • Advertising and Marketing Partners (Google, Meta, TikTok) for targeted advertising.

3. How We Use Your Personal Information

We use your information for the following purposes:

Providing Products & Services

  • Process payments and fulfil orders.
  • Manage your account and provide customer support.
  • Facilitate shipping, returns, and exchanges.

Marketing & Advertising

  • Send promotional emails and special offers (with opt-out options).
  • Deliver targeted advertisements via Facebook, Google, TikTok, and other platforms.
  • Improve advertising campaigns through analytics and conversion tracking.

Security & Fraud Prevention

  • Detect and prevent fraudulent transactions.
  • Maintain the security of our website and your account.

Analytics & Service Improvement

  • Track website engagement using Google Analytics 4 (GA4).
  • Optimise the user experience based on browsing behaviour.

4. Cookies & Tracking Technologies

Like many online businesses, we use cookies and tracking technologies to improve your experience.

Types of Cookies We Use

Category Purpose
Required Essential for login, cart, and site functionality. Cannot be disabled.
Analytics Helps us track site performance (Google Analytics, GA4).
Marketing Used for targeted advertising (Facebook Pixel, TikTok Pixel, Google Ads).
Personalisation Enhances recommendations and user experience.

How to Manage Cookies

You can update your cookie preferences anytime by adjusting browser settings or opting out of marketing cookies using our cookie consent banner.

For details on Shopify’s cookies, visit: Shopify Cookie Policy

5. Data Sharing & Third Parties

We do not sell your personal data, but we may share it in the following cases:

Vendors & Service Providers

  • Shopify (store platform)
  • Payment processors (e.g., Stripe, PayPal)
  • Shipping carriers (Australia Post, DHL)
  • Marketing & advertising partners (Google, Facebook, TikTok)

Legal & Security Reasons

We may disclose your information:

  • If required by law or legal process.
  • To prevent fraud or protect our business and users.

6. Your Rights & How to Exercise Them

Depending on your location, you may have the following rights:

  • Access & Correction: Request access to your data and correct inaccuracies.
  • Data Portability: Receive a copy of your personal information.
  • Opt-Out of Marketing: Unsubscribe from promotional emails.
  • Deletion Request: Request deletion of your data (subject to retention obligations).
  • GDPR/CCPA Opt-Out: Residents of EEA & California can opt out of targeted advertising.

To exercise your rights, email us at fashionthriftsociety@gmail.com.

7. Data Retention & Security

We retain personal data only as long as necessary to provide services or comply with legal obligations.

Security measures include encryption, access controls, and regular security audits. However, no system is 100% secure, so please protect your account credentials.

8. International Data Transfers

If you are outside Australia, your data may be transferred internationally, including to Shopify’s servers in Canada and the US. We ensure safeguards like Standard Contractual Clauses (SCCs) under GDPR.

9. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

For complaints under Australian law, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted here with an updated "Last Updated" date.

This Privacy Policy is compliant with Australian Privacy Principles (APPs), GDPR, CCPA, and Shopify’s policies.